Privacy Policy

At JLE Collective, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us.

1. Information We Collect

When you interact with JLE Collective, we may collect the following information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through our payment provider)
• Order details and purchase history
• Any information you provide when requesting custom embroidery, design services, or personalised items.

We may also collect basic website usage information such as IP address and browsing behaviour through cookies.

2. How We Use Your Information:

We use your information to:

• Process and deliver your orders
• Provide customer service and respond to enquiries
• Manage custom embroidery requests
• Send order confirmations and updates
• Improve our website and services
• Send marketing emails (only if you opt in)

3. Sharing Your Information

We do not sell or trade your personal data.

Your information may be shared with trusted third parties only when necessary, such as:

• Payment providers
• Delivery companies
• Website hosting services

These providers only receive the information required to complete their service.

4. Data Security

JLE Collective takes appropriate measures to protect your personal data from unauthorised access, loss, or misuse.

Payment details are processed securely through our payment provider and are not stored by JLE Collective.

5. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of incorrect information
• Request deletion of your data
• Withdraw consent for marketing at any time

To exercise these rights, please contact us using the details on this home page, by email.

6. Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic.

You can disable cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. Updates will be posted on this page.